Privacy Policy

Effective Date: July 2026
Website: www.avxdental.com

At AVX Dental ("AVX," "we," "our," or "us"), we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit cases, use our services, communicate with us, or opt in to receive text messages.

1. Information We Collect

We may collect information that you voluntarily provide, including:

  • Name
  • Business or practice name
  • Email address
  • Phone number
  • Mailing address
  • Prescription and case information
  • Digital scans, STL files, DICOM files, photographs, and treatment-related records
  • Information submitted through contact forms or account applications

We may also automatically collect certain information when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website usage data
  • Cookies and analytics information

2. How We Use Information

We use the information we collect to:

  • Fabricate and deliver dental restorations and related products
  • Process and manage customer accounts
  • Communicate about cases, orders, and services
  • Provide customer support
  • Improve our products, services, and website functionality
  • Maintain quality assurance and operational records
  • Comply with legal and regulatory requirements
  • Send marketing communications when permitted by law

3. Patient Information and HIPAA Compliance

AVX Dental takes appropriate measures to protect patient information and complies with applicable privacy and data protection requirements.

Patient-related information, scans, prescriptions, photographs, and digital records are used solely for:

  • Treatment-related laboratory services
  • Fabrication and manufacturing
  • Quality assurance
  • Customer support
  • Regulatory compliance

We do not sell patient information.

4. Sharing of Information

AVX Dental does not sell, rent, or share personal information with third parties for their marketing purposes.

Information may be shared only when necessary with:

  • Shipping and delivery providers
  • Payment processors
  • Technology and software vendors supporting our operations
  • Professional advisors
  • Government agencies or legal authorities when required by law

Information is disclosed only to the extent necessary to provide services or comply with legal obligations.

5. Website Analytics and Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website performance
  • Understand visitor behavior
  • Enhance user experience

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

6. SMS Privacy Policy

Information We Collect

When you subscribe to text messages from AVX Dental, we may collect:

  • Mobile phone number
  • Name (if provided)
  • Consent and opt-in records
  • Message content and communication history

How We Use SMS Information

We may use this information to:

  • Send order and case updates
  • Provide appointment and scheduling information
  • Deliver customer support communications
  • Send company announcements and marketing messages
  • Improve our communication services

Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS data may only be shared with:

  • Service providers that facilitate text messaging services
  • Legal authorities when required by law
  • Parties involved in business mergers, acquisitions, or asset transfers

Opting Out

You may opt out of SMS communications at any time by replying:

STOP, END, CANCEL, UNSUBSCRIBE, or QUIT

You may also request removal by contacting us directly.

After opting out, you may receive a final confirmation message.

Message and Data Rates

Standard message and data rates may apply according to your mobile carrier plan.

7. Data Security

AVX Dental maintains administrative, technical, and physical safeguards designed to protect personal and patient information from unauthorized access, disclosure, or misuse.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We may retain customer records, case files, digital scans, design files, and related information for quality assurance, remake support, regulatory compliance, operational purposes, and business recordkeeping.

Retention periods may vary based on legal requirements and business needs.

9. Children's Privacy

Our website and services are intended for dental professionals and business users.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the information below.

11. Changes to This Privacy Policy

AVX Dental reserves the right to update this Privacy Policy periodically to reflect changes in our operations, services, technology, or legal requirements.

The most current version will always be available on our website.

Your continued use of our website or services constitutes acceptance of any updated Privacy Policy.

Contact Information

AVX Dental
Warren, Michigan

Website: www.avxdental.com
Email: info@avxdental.com

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